Xbox One Wont Download Game From Disc

  

When you try to install an Xbox One game from a disc, the installation process stops at or near 0%. No matter how long you wait, the installation remains at or near 0%. This issue can occur if the console tries to download an update for the game while the game is installing.

At some point or another, gaming consoles tend to run into a problem, whether it’s a simple fix or a complete mess. It can be frustrating trying to get your games to run smoothly. Learning your way around your Xbox console and how it works will benefit you in the future—should any other issues arise. The Xbox console may not be working for many reasons, but a frequent one is the disc will not play.

Basic Fixes

Clean the disc you are trying to play on your Xbox console. Be sure to note if there is an excessive number of scratches or dents on your disc. This will prevent the the game or data from being read.

Try playing another game disc or DVD to test the Xbox. If this game or DVD loads, try another. If these discs work but your original does not, this is a signal your disc is the problem, not your Xbox.

Turn off your console and unplug your Xbox power cord. Remove any memory cards, external hard drives, or USB flash drives. Plug in the power cord and turn your Xbox back on to attempt to play the disc again. If your disc plays, it was a faulty drive error. You must replace the original external drive or memory card and transfer your data to the new drive.

On The System Fixes—Clear Your Cache

If your Xbox is not reading multiple game discs, clear your system’s cache. On your main Xbox screen, go to “My Xbox” and select “System Settings”.

Select 'Memory' from this screen.

Highlight your main storage device (or the storage device you are using to play your games) and press “Y” on your Xbox controller.

Choose “Clear System Cache” to clear the game cache in your system, freeing up space and removing old unnecessary files and data. This should solve the multiple disc-reading errors your Xbox may be experiencing.

If these steps do not fix your Xbox, Microsoft offers a support center for requesting a repair. These services usually cost money and require you to ship your Xbox to Microsoft for 4 to 6 weeks for a repair. This can seem too long for some.

Tips

Try multiple times before giving up, as all electronics can take some time to fix.

Warnings

Be sure to unplug your Xbox from all power sources before working with any part of the hardware or even external drives.

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A lot of users have complained that their Xbox One installation stopped at 99% or near.

If the installation process of your Xbox One game has stopped at 0% (or near it), it happened because your console started downloading an update during the installation process. In this case, the installation will not continue no matter how long you wait.

In this guide, we will show How To Fix Xbox One Installation Stopped error.

See also: How To Fix Xbox One Error PBR9000

How To Fix Xbox One Installation Stopped

Method 1: Remove local saved games

This option will not delete any game saved on the Xbox Live cloud, it will just clear the data that are being saved locally. Here is how to do that:

  • First, eject the disc from console
  • Scroll left on Xbox Home and open the guide
  • Next go to Settings >All settings > System> Storage> select Clear local saved games > Yes to confirm.
  • The console will restart. Now try installing the game again.

Method 2: Have the console offline and try installing the game

The second method requires you to take the console offline, cancel the download, power cycle the console and once the game is installed successfully, get online and download the update. All the steps are explained one by one.

Step 1: Take your console offline

Do the following:

  • Go to the Home screen and press the “Menu” button on your controller
  • Next, click “Settings”
  • Then click “Network”
  • And finally, click “Disconnect Wireless”

support.xbox.com

Xbox One Won't Read Game Discs

This will terminate the wireless connection.

Step 2: Cancel the update download

The next step is to cancel the download because this is what caused the problem in the first place.

  • Go back to the Home screen and select “My Games and Apps”
  • Go to the game you are trying to install and make sure it’s highlighted
  • Next, press the “Menu” button on the controller
  • And then click “Cancel”

With that, the download is now canceled.

Step 3: Power cycling the console

Game Won T Download Xbox One

  • Before doing anything else, eject the disc from your Xbox
  • Next, you need to turn off your console. Do this by pressing the Xbox button on your controller (and holding it) for about ten seconds until the console has shut down.
  • After that, turn your console back on (either by pressing the Xbox button on the console or the Xbox button on your controller).

When you do this, you should see the start-up animation as your console restarts. If you don’t see that, go through these steps again (and make sure your console has been shut down completely).

Xbox One Game Won't Install From Disc

Step 4: Install the game

Now, with the internet connection still off, follow the steps to install the game again. If you don’t keep the internet connection off at this time, the update process may start again and interrupt your installation process.

Wait until the game is fully installed before proceeding to the next step.

Xbox one wont download game from disc play

Step 5: Get online and install the updates

You can now restore your internet connection. You can do this by connecting the Ethernet cable back into your console if you are using a wired connection.

If you are using a wireless connection, you will need to go through the following steps to restore your internet connection:

Download Disc To Xbox One

  • Make sure you are on the Home screen. Press the “Menu” button on your controller
  • Click “Settings”
  • In the next list, click “Network”
  • And then click “Set Up Wireless Network”
  • There will be instructions telling you how to connect your Xbox One back to the internet. Simply follow them.

Xbox One Wont Download Game From Disc Windows 10

With your internet back on, your game updates will now download and install without any problems.